Access to Services in English

As part of its 2012-2017 strategic plan, Townshippers’ Association takes parts in a variety of initiatives and activities with the aim to increase access to services and information in English for the minority language community in the historic Eastern Townships.

Association personnel and project coordinators are currently involved in a number of strategically coordinated initiatives with partners and stakeholders in the health and social services sector including, but not limited to:

CHEP – Community Health Education Program

Held in partnership with the Community Health and Social Services Network (CHSSN), this program provides an important service to English-speaking communities throughout the province. Through videoconferencing technology and the collaboration of regional partners, community members have access to timely information on health topics from English-speaking health professionals.

For more information on this province-wide program, click here

Curious about your rights as a user of health and social services in the Estrie? Download your user’s rights guide today.

CHSSN Health Passport App

Inspired by the paper version created by our colleagues at MCDC (Megantic English-speaking Community Development Corporation), an organization serving the English-speaking community of the Chaudière-Appalaches region of Québec, the Health Passport App was designed by the CHSSN to help you and your family keep track of essential health information.

When downloaded onto your smartphone, the Health Passport App puts all of your health information, as well as helpful words and phrases in French, at your fingertips when you visit a health clinic or an emergency room. With the ability to store information for more than one person, this app is a wonderful tool for families and caregivers alike.

You can find the CHSSN Health Passport by clicking here.

Eastern Townships Partners for Health and Social Services

Networking and Partnership Initiative (NPI)

The Eastern Townships Partners for Health and Social Services is an ongoing project, begun in 2004, through which Townshippers’ Association works with the public health and social services institutions in the historical Eastern Townships to improve access to health care services in English and to sensitize our public health partners to the specific nature and needs of our minority community.

The Networking and Partnership Initiative (NPI) is part of a province-wide federally funded program designed to support Quebec’s minority English-speaking communities in improving and maintaining their access to the full range of Health and Social Services. Townshippers’ Association is fortunate to receive funding via the CHSSN and Health Canada to support networks and their corresponding activities in both the Estrie and Montérégie-East areas of the historical Eastern Townships region.


Better Communication for Better Care

Dialogue McGill has been supporting initiatives to improve access to health and social services for English-speaking communities in Quebec since 2004. 

Through training, recruitment and retentions programs, Dialogue McGill addresses the need for health and social services professionals with English and French language skills in selected Quebec regions. 

This ongoing project works with regional community networks (NPIs) to facilitate the recruitment of English-speaking (bilingual) health students and interns who wish to become permanently established in our region.


Townshippers’ Association represents the members of our historical Eastern Townships minority language community at the local, regional, provincial, and federal levels in regards to access to health and social services for in English. Association personnel and volunteers are present on a variety of decision-making boards and governance structures to ensure that stakeholders and decision-makers are well informed of and have the English-speaking community’s needs and situations in mind when developing and implementing policies and programs.

For more information on briefs and presentations the Association has made in the past, click here

Information and Referral

Documentation on various health and social topics in English is available to the community for consultation at our offices in Sherbrooke and Lac-Brome and can be downloaded here. Simply contact the nearest Townshippers’ Association office with your request or consult the Knowledge Base section of our website for the latest digital copies.

A variety of data, reports, research and consultation documents concerning the health and socio-economic status of Quebec’s English-speaking communities are available via our partners at the CHSSN through their Document Center.

For more information about the CHSSN’s Network Partnership Initiatives click here.